Returns and Refund Policy

Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for a full refund or an exchange. Please see below for more information on our return policy.


All returns must be postmarked within 30 days of the delivery date. All returned items must be in new and unused condition, with all original tags and labels attached.

Return process

Please use the below Standard Form for Withdrawal and we will provide further instructions.

Standard Form for Withdrawal

(Complete this form and return it only when you want to revoke the agreement)

To: Medilution B.V.
Kingsfordweg 151
1043 GR Amsterdam

Email address:

I/We hereby inform you that I/we wish to revoke our agreement on the sale of the following products:

  • specification of the product*
  • Ordered on*/received on* date of ordering the services or receiving products*

Consumer’s name

Consumer’s address

Consumer’s signature (only when this form is submitted on paper)

* Delete and/or complete where appropriate.


After receiving your return and inspecting the condition of your item, we will process your return. Please allow at least 14 days from the receipt of your item to process your return.


For defective or damaged products, please contact us at the customer service number below to arrange a refund or exchange.